Privacy Policy

1. Introduction

Melqart Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Industrial IoT platform and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company details)
• Contact information for support and communications
• Payment and billing information
• Equipment and fleet data you input into our platform

2.2 Automatically Collected Information

• Device telemetry data from connected IoT devices
• GPS location data from tracked equipment
• Usage data and analytics about how you use our platform
• Log files, IP addresses, and browser information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our IoT platform services
• Processing equipment telemetry and generating insights
• Sending alerts, notifications, and service updates
• Improving our products and developing new features
• Customer support and technical assistance
• Billing and payment processing
• Compliance with legal obligations
• Security monitoring and fraud prevention

4. Data Sovereignty and Storage

We understand the importance of data sovereignty for industrial operations. Your data is stored in accordance with your chosen deployment model:

• Cloud Deployment: Data stored in secure data centers in your chosen region
• On-Premise Deployment: Data remains entirely within your infrastructure
• Hybrid Deployment: Data distributed according to your configuration preferences

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services
• Business Partners: With your consent, for integrated services and features
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties. Your equipment and operational data remains your property.

6. Data Security

We implement industry-standard security measures including:

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication and role-based access control
• Regular security audits and penetration testing
• ISO 27001 and SOC 2 compliance
• Secure development practices and code reviews

7. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability to another service provider
• Withdraw consent at any time
• Opt-out of marketing communications

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Equipment telemetry data is retained according to your subscription plan and configuration settings. You can request deletion of your data at any time, subject to legal retention requirements.

9. International Data Transfers

If you are located outside the region where your data is stored, we ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses and adequacy decisions.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: